Shipping Policy for WreckerBaits.com
1. **Processing Time**: Orders are typically processed within 1-2 business days. During high demand periods, processing may take an additional 1-2 days.
2. **Shipping Methods**: We offer several shipping options, including standard, expedited, and overnight delivery. The available options and associated costs will be displayed at checkout.
3. **Shipping Rates**: Shipping rates are calculated based on the weight of your order and the destination. Free standard shipping is available for orders over a certain amount, which will be clearly indicated on our website.
4. **Shipping Areas**: We currently ship to addresses within the United States. Please note that certain areas might require additional time for delivery.
5. **Order Tracking**: Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your package via our shipping carrier's website.
6. **Delivery Issues**: If your package is delayed or arrives damaged, please contact our customer service team at support@wreckerbaits.com within 7 days of delivery. We will work to resolve the issue as quickly as possible.
Returns Policy for WreckerBaits.com
1. **Return Period**: If you are not completely satisfied with your purchase, you may return items within 30 days of receipt for a refund or exchange.
2. **Eligible Items**: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
3. **Refunds**: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. Approved returns will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
4. **Return Shipping**: Customers are responsible for paying the return shipping costs unless the return is due to a shipping error or defective product. For your protection, consider using a trackable shipping service or purchasing shipping insurance for items over $75.
5. **Exchanges**: If you need to exchange an item for a different model or style, please specify the desired item when you send your return request to support@wreckerbaits.com.
6. **Non-Refundable Items**: Gift cards and any sale or clearance items are non-refundable.
Please contact our customer service team at support@wreckerbaits.com for any questions or concerns about our shipping and returns policies. We are here to help!